Refund Policy
Last Updated: July 2026
At House of Rare, we stand behind the quality of every piece we create.
If you are not completely satisfied with your purchase, we are more than happy to help.
Return Eligibility
Returns are accepted within 14 days of the delivery date.
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To qualify for a return, items must:
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Be unworn, unwashed, and unused.
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Be free of stains, odors, or damage.
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Include all original tags and packaging
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Be in the same condition as recieved.
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House of Rare reserves the right to refuse
returns that do not meet these requirements.
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Damaged or Incorrect Orders
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If your order arrives damaged, defective,
or incorrect, please contact us within 48 hours of delivery.
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To process your claim, you must provide:
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Your order number.
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Clear photos or a video showing the issue
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Photos of the shipping packaging if applicable.
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If approved, we will provide a replacement, store credit, or refund at no additional cost.
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Non-Returnable Items
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The following items cannot be returned:
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Final Sale items
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Gift cards
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Limited Edition releases marked as non-returnable
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Products showing signs of wear, washing, alteration, or misuse.
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Refund Process
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Once your return has been received and
inspected, you will be notified of the
approval or denial of your refund.
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Approved refunds will be issued to your original payment method within 5-10 business days.
depending on your financial institution.
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Original shipping charges are non-refundable.
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Return Shipping
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Customers are responsible for return shipping
costs unless the return is due to a damaged, defective, or incorrect item.
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