Shipping Policy

Last Updated: July 2026

Thank you for shopping with House of Rare. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Order Processing

Standard Processing: Orders are typically processed within 1–3 business days.
Peak Seasons: During new releases, holidays, or promotional events, processing times may be slightly extended.
Operating Hours: We process orders Monday through Friday, excluding major U.S. holidays.

Shipping Times & Estimates:

Please note that shipping estimates begin after your order has been processed.

United States: 3–7 business days
International: 7–21 business days (where available)

Order Tracking:

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to register and appear on the carrier's system.

Address Accuracy & Corrections:

Customer Responsibility: Please double-check your shipping address at checkout. Customers are responsible for providing accurate delivery information.
Incorrect Addresses: House of Rare is not responsible for orders shipped to incorrectly entered addresses.
Returned Packages: If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges to re-ship the package.

Lost or Stolen Packages:

Once a package has been marked as "Delivered" by the shipping carrier, House of Rare is no longer responsible for lost or stolen packages.

Need help? If you believe your package is lost, please contact the shipping carrier directly to file a claim. We will gladly assist you by providing any available shipment details or documentation you might need.

International Orders (Duties & Fees):

Customs & Taxes: International customers are responsible for any customs duties, import taxes, or local fees required by their destination country.
Customs Delays: House of Rare is not responsible for shipping delays caused by customs processing.

Shipping Delays:

While we strive to deliver every order on time, delays caused by carriers, severe weather, customs, or other circumstances beyond our control may occasionally occur. We sincerely appreciate your patience and understanding in these rare instances.

Have Questions?

If you have any questions about your order or our shipping policies, please feel free to reach out to our support team.